Privacy Policy
Your privacy matters. This policy explains what we collect, why we collect it, and how we keep it safe.
Last updated · May 2026
1. Information we collect
When you place an order or contact us, we collect:
- Name, phone number, and email address
- Delivery address (street, area/thana, district)
- Order details (items, quantities, totals, notes)
- Basic device and browsing information used to operate the site
2. How we use your information
- To process and deliver your orders, including cash on delivery
- To contact you about order status, delivery confirmation, and support
- To improve our products, website, and customer experience
- To prevent fraud and meet legal obligations
3. Marketing and analytics
We use Meta Pixel to measure how customers find and use our website. This helps us show relevant ads on Facebook and Instagram. You can manage ad preferences in your Meta account settings.
4. Sharing your information
We do not sell your personal information. We share it only with trusted partners who help us run the business — for example, our delivery partners, payment processors, and email/SMS providers — and only to the extent needed to fulfil your order.
5. Data retention
We keep order records for as long as required by Bangladesh accounting and tax laws. Marketing data is kept until you unsubscribe or ask us to delete it.
6. Your rights
- Request a copy of the personal data we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your data, subject to our legal obligations
- Opt out of marketing communications at any time
7. Cookies
Our site uses essential cookies to keep your cart and session working, and analytics cookies (including Meta Pixel) to understand site performance. You can clear or block cookies in your browser settings.
8. Contact us
For privacy questions or data requests, email support@glowfy.com.bd.